Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If something is faulty or incorrect:
If your item arrives faulty, damaged, or with a printing error, please email us at admin@tuhonokapahaka.co.nz within 14 days of receiving your order with:
- Your order number
- A brief description of the issue
- A clear photo showing the fault or damage
Once we’ve reviewed this, we’ll organise a replacement or refund if the issue meets our policy. In some cases, we may ask for the item to be returned.
Please note: return shipping costs are not covered.
What can be returned:
We accept returns only for items that are:
- Faulty or damaged
- Printed incorrectly due to a production error
Items must be unworn and in original condition, unless the fault occurred after washing due to a manufacturing issue.
What can’t be returned:
Because items are made to order, we do not offer returns or exchanges for:
- Change of mind
- Incorrect size selection
- Stock delays from suppliers (see note below)
- Courier delays once an order has been dispatched
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@tuhonokapahaka.co.nz.
